Terms & Conditions

1. Booking and Deposit Policy

• Full Prepayment Required: Guests must pay the full amount upon booking to secure their table reservation.
• Payment Methods: Payments can be made via bank transfer, credit card, or cash at the venue.
• Booking Confirmation: Reservations are confirmed once payment has been received. A confirmation email or message will be sent with the table number, number of guests, and package inclusions.

2. Cancellation and Refund Policy

• Full Refund: For cancellations made before 23 December 2025.
• No Refund: Cancellations made after 24 December 2025 (7 days prior to the event) as well as no-shows are strictly non-refundable.

3. Modification Policy

• Changes to Reservation: Requests to modify table size, table type, or table location must be made at least 3 days in advance and are subject to availability.
• Upgrades: Any changes leading to a higher cost may incur additional charges.

4. Arrival and Check-In Policy

• Check-In Time: Guests must check in between 7:00 PM and 9:30 PM on December 31, 2025. Unclaimed tables after 9:30 PM may be released without a refund.
• Identification: Guests must present a valid ID and the reservation confirmation upon arrival.
• Guest Limit: Each table has a maximum capacity based on its category. Additional guests require approval and may incur extra charges.

5. Table Package and Inclusions

• Includes beverages and food as specified in the package.
• Additional orders exceeding the prepaid amount will be charged separately and must be settled on the night of the event.
• All prices include service charge and VAT.

6. Table Allocation

• Tables are allocated according to the category booked. Specific table numbers may be adjusted as needed.
• The venue reserves the right to assign or reallocate table positions within the booked category to support operational efficiency.

7. General Terms

• Dress Code: Smart Casual attire is required. The venue reserves the right to refuse entry for inappropriate attire.
• Conduct: Guests are expected to behave appropriately. Those who cause disturbance may be removed without refund.
• Force Majeure: In the event of unforeseen circumstances such as natural disasters, refunds or rescheduling will be considered on a case-by-case basis.

Additional Conditions

• Guests under 20 years old are permitted to enter the venue but NOT allowed to drink alcohol, and a special color wristband will be provided at the registration desk upon arrival.
• No outside alcohol or illegal substances are allowed inside the venue. If found, entry will be denied.
• The venue reserves the right to charge a corkage fee if applicable.
• NOT allowed to access the pool during the NYE event (7:00 PM to 2:00 AM)
• No outside alcohol or illegal substances are allowed inside the venue. If found, entry will be denied.
• The venue reserves the right to charge a corkage fee if applicable.